What is your return Policy?
Our goal at agiprodj is to provide you with the best possible customer service experience. If you're not completely satisfied with your purchase, we will gladly accept your qualifying return or exchange within 30 days of the ship date. You may use the shipping carrier of your choice. However we recommend that you ship your return insured for the full retail value of the product(s) and that you use a shipping method that is traceable. agiprodj is not responsible for any returns damaged or lost in transit. Approved returns are to be addressed as follows: RMA#(fill in your approved RMA number here) agiprodj Returns 5250 HIgh Banks Rd- Suite 700 Springfield, OR 97478 To ensure documented communication, all returns are handled electronically. agiprodj reserves the right to deny any return.
* Item(s) must be received in “Like New” condition
* Item(s) must be packaged within a separate shipping box
* Item(s) must include all original packaging, manuals, components, etc.
* Item(s) not meeting these guidelines are subject to a restock fee
* Item(s) marked as B-Stock are a final sale item. Any issues with the product are handled with the manufacturer directly.
agiprodj reserves the right to charge a restock fee on non-defective product returns. These fees are assessed to offset a number of steps in the returns process including product receiving, inspection, testing, reassignment of serial numbers, restocking, and refund processing.
* Items that have been opened but remain in like new condition will incur a 20% fee.
* Items that have been opened, show signs of use, missing contents, alteration of the retail packaging (writing, labels, tape, tears on retail box), or any other issues deemed by agiprodj to make the returned item unsellable will incur a 30% fee and may be assessed additional fees to recover the cost of missing components, etc.
* Any item not in its original retail box and retail packing materials will be refused return. No Exceptions.
* All software dependent products will be subject to a 15% restocking fee if returned. This includes Serato, rekordbox, Virtual DJ, Traktor, and lighting control products.
Defective/Damaged Items (must be reported to agiprodj within 3 days of receipt of merchandise):
In the event your product arrives defective/damaged, you will be issued a pre-paid shipping label by either agiprodj or the manufacturer of the product. In most cases, a new replacement will be sent to you automatically once the item has been received by agiprodj or the manufacturer and determined to be defective. agiprodj will not ship a new replacement product until this determination has been made, unless the replacement product is prepaid in full in which case you will be refunded once the returned product has been ruled defective. All items will be thoroughly inspected, and serial numbers (if applicable) will be verified. You will be fully responsible for all shipping costs, including return labels sent for items claimed to be damaged, defective or Dead on Arrival (DOA) which are found to be in full working order and/or do not match the damage originally described.
Refunds & Exchanges
If you're simply unhappy with a product and wish to return it for a refund or exchange you will be responsible for all shipping costs. This includes not only the fees incurred by you to ship the item(s) back to agiprodj but also the costs incurred by agiprodj to initially have your package shipped to you. While agiprodj offers free shipping on most items, there is a real cost associated with that shipment. That incurred cost will be deducted from your refund/credit.
If you made your purchase internationally via a freight forwarder, agiprodj does not pay any postage (Incoming or outgoing, taxes, duties and/or brokerage fees) on International returns, exchanges or defective item replacements. All transportation fees incurred including taxes, duties, additional charges, VAT's and/or brokerage fees will solely be the buyer's responsibility.
* Items without an approved Return Merchandise Authorization (RMA) document emailed to you by agiprodj
* Items returned without all original packaging and components, including the retail box, manuals, cables, software, etc. Your returned item(s) must arrive to agiprodj the same way it arrived to you
* Items with missing or altered UPC codes or serial numbers
* Products which include software that has been opened/registered
* Items such as headphones, ear phones, microphones, or any item that comes in contact with the body
* Vinyl, software (plug ins/upgrades/installers), fluids (fog, haze, bubble, snow, etc.), cables, needles & cartridges
* Special order/Build-to-order items * Special Order Custom Build Cases
Do you offer free shipping?
Yes, we offer free shipping in the US (48 states only).
Due to the high cost of shipping we are not able to offer free shipping to the following locations:
What is an Authorized Dealer? Why should I find out if a dealer is Authorized?
Most people don’t think twice about making sure their purchase comes with a full warranty-whether it is a car, a new flat screen TV, or even a vacuum cleaner. In almost all cases, you buy products not from the manufacturer but from a dealer or retailer. Authorized dealers have a direct relationship and good standing with the original equipment manufacturer (OEM) whose product you are buying. When you purchase gear from any dealer that is NOT authorized, there is a very good chance you won’t get a warranty. A hard-to-believe price? Often times yes. A warranty? Most likely not. Worth it? Never. And don’t take our word for it…call up any manufacturer whose product you’re considering buying and ask them. Find out from them why this matters, and which dealers are in fact authorized. You spend good money on your gear. Make sure you buy it from a legitimate source. We are an authorized dealer for every single item we sell.
What’s the best way to reach you?
The easiest way to contact us is our Live Chat Instant Messenger tool located in the bottom right corner of EVERY page on our site. We monitor this chat tool during business hours. We can answer product questions, give you prices or help you get an order started right from our chat tool!
Or you can email us at firstname.lastname@example.org.
And of course there’s always the good old fashioned phone number (866) PRO-MIXX.
Hours of Operation:
Monday - Friday :: 9am to 5pm PST (showroom, phones, email and chat available)
Saturday & Sunday :: 10am to 3pm PST (showroom & email)
Keep in mind since we’re real DJ’s too we often have events the same days you do, so please be patient on the weekends!
What are your discount and coupon code guidelines?
We are proud to be able to offer discount codes and free/discounted promos as they are available.
The short, non-warm 'n fuzzy answer is: Coupon/discount code stacking is not allowed. While we wish we could give you xx% or dollars off an order AND a free item(s), we are a business and need to maintain a certain profit margin to keeps the doors open.
We reserve the right to limit the number of discounts on an order and often time will contact you if there are any questions. Choosing a particular discount may negate the other and while the shopping cart may not catch it, we will manually.
Bottom line is, we will always strive to be fair, offer great service and prices.
Will you match a competitor’s price?
We recently had a DJ leave this comment on our YouTube channel, “instead of saying you have the lowest price maybe you should say you have the best customer service.” We could not agree more. Think about it - when was the last time you saw a DJ gear retailer say, “Find any dealer’s superior service and we will MEET or BEAT that service!” You won’t. Most places don’t care. Most places have a business model that is based on moving boxes. Low price always seems to come at the price of poor service. Got a great deal on your gear, but your dealer has no phone number to call when there is a problem? Was that great price really worth your time and aggravation? With agiprodj, you get the best of both worlds. The short answer to price matching is yes…we will price match.
Here’s the fine print: The item must be identical, including model number, components and U.S. warranty. It must be advertised in print (catalog) or on the web - AND it must NOT be breaking MAP (minimum advertised price) - most dealers who break MAP are not authorized. The item must be in stock and available for purchase at the advertised price from a factory authorized dealer, whose authorization we reserve the right to verify. This guarantee is limited to one refund per item. A PRICE MATCH will be considered ONLY if you are making the purchase from AGIPRODJ.
Which items does agiprodj.com not price-match?
* Items listed on unauthorized auction sites like eBay, YAHOO! & Amazon Auctions.
* Items from non-factory authorized dealers.
* Demos, used, or ‘open box’ items.
* Clearance, red tag, discounted items, closeouts, liquidations, or special order items.
* Items that are NOT in stock-this is a bait & switch tactic that some dealers do. They post B-stock or out of stock prices, then when you place the order everything changes.
* We reserve the right to not sell at or below our cost. Some dealers make deals that just defy logic. We’ll be the first to tell you if you should grab it!
Are you available to help international customers?
We would love to help everybody throughout the world, especially via our chat tool and email. But unless you plan to make a purchase from us - AND have a friend, family member, or other way to forward products to you within the United States - we simply don’t have the resources or the staff available to help you. Plus, manufacturers don’t allow it. It’s not that we don’t like you. It’s nothing personal. It’s just the rules.
As an Authorized U.S. dealer for everything we sell, manufacturers will not allow us to ship outside of the US. (unless you have an APO/FPO - overseas US Military Mail). There are dealers in other countries that have paid the taxes and import duties on the goods they sell. A Canadian Dealer is authorized in Canada. A UK dealer is authorized to sell in the UK, etc. At agiprodj we play by the rules. We hear of other dealers shipping all over the world. As much as we would like to, we are unwilling to jeopardize the good relationships we have with our manufacturers. If we could help each and every person that contacts us, we would gladly do so.
We hope you’ll respect and understand our policy.
What about pricing or information errors?
We reserve the right to not sell below our cost. This applies to price matching another dealers offer, price or coupon. In addition, we reserve the right to cancel and refund any order with pricing that result in a $0.00 order or a loss based on user or website error.
We do our best to post up-to-date & accurate In Stock or Restock dates of the products that we sell - these are referred to as the ETA (estimated time of arrival). In some cases, a manufacturer may push back an ETA based on a variety of reasons. We update our website as soon as we get new information. In the event that an ETA changes we are unable to offer free shipping upgrades based on events that are out of our control.
All Information posted on this website, including, but not limited to, pricing, product specifications, technology overviews and any special offers, is subject to change without notice.
Any reference either from or to any commercial product, process, or service does not constitute or imply any legal agreement, endorsement or recommendation by AGIPRODJ unless expressly stated.
This website also contains AGIPRODJ name and trademark. Nothing contained on this site should be construed as granting any license or right to use any of the above marks without the written permission of AGIPRODJ.
Unauthorized use of this website, its images and/or the materials contained on this website is strictly prohibited.
What is an extended warranty?
An extended warranty is an extension of your original manufacturer’s warranty. Most manufacturer’s warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your purchased product fails, CPS will protect you from the high costs of replacement parts and labor necessary to repair your product. Most Consumer Priority Service extended service plans lengthen your product’s coverage for up to an additional 48 months (4 years) to ensure you get years of performance satisfaction from your newly purchased product
How is this different than the manufacturer's warranty?
A manufacturer's warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts. CPS extended service plans provide comprehensive, long term, even length coverage. This means that should your product fail within your plans coverage time frame, both parts and labor costs are covered.
When does Accidental Damage Coverage begin?
Accidental Damage protection begins 30 days after purchase.
Who will perform the service on my product?
CPS works with tens of thousands of authorized service professionals. Each technician is extensively trained by the respective manufacturers to provide service on your products. Authorized technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market.
Can I transfer my CPS plan to another person?
Yes, all plans are transferable. Please call (800) 905-0443 for further assistance in transferring your plan. Please note: A transfer fee of $25.00 will apply to all warranty transfers.
Will I have to pay deductible or any other hidden costs?
Every CPS service plan carries a zero deductible along with low premiums. This means that with a CPS service plan there are no high upfront costs and we are committed to cover 100% parts and labor costs on any authorized claim. Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the plan holder would generally have to agree to a higher premium. For those who want lower premiums, they must agree to a higher deductible.
How do I file a claim?
Logon to https://www.cpscentral.com where you can initiate a claim on your product. You may also call the toll-free number (800) 905-0443 and have a qualified representative file a claim for you with the information you provide.