Agiprodj Return & Exchange Policy

Your item is defective or damaged when it arrives

We’ve got your back.

If your item shows up damaged or doesn't work right out of the box, let us know within 7 days of delivery.

Here’s how it works:

• Contact us to request an RMA and describe the issue. You can do this by phone, email, chat or in your agiprodj.com order page.
• We’ll send you a prepaid return shipping label from agiprodj.com or from the manufacturer
• Once we inspect and confirm the issue, we’ll send a replacement (or the manufacturer will) at no cost to you

If the item is found to be in full working condition or not as described, you’ll be responsible for all shipping charges both ways. (additional restocking fees may apply)

You ordered something, but it’s not the right fit — and it’s still in great shape

We totally get it — sometimes things don’t work out.

You can return it within 30 days if:

• The item is unused or lightly handled (no physical damage or signs of use)
• All original packaging, accessories, manuals, and inserts are included (please don’t trash the box)
• It’s packed in a separate shipping box to protect the retail packaging (yup, this is important)

Restocking fees for store credit:

• 0% fee: Item is factory sealed
• 10% fee: Item opened but unused and like-new
• 20% fee: Item was lightly used and can only be resold as open-box
• Shipping fees (both ways) are your responsibility
• Original shipping costs will be deducted from your credit, even on “free shipping” orders (someone had to pay for that ‘free’ shipping)

Store credit is valid for 60 days from the issue date.

You’d prefer your money back, no problem

We’ll happily refund you once we’ve received and inspected your return - please be aware of a few conditions:

Restocking fees for refunds:

• 5% fee: Factory sealed
• 15% fee: Opened but unused
• 25%+ fee: Opened and used (but still returnable)
• Non-returnable: Items missing packaging, accessories, or returned in poor condition

Like store credit, refunds will have our original shipping cost deducted, even on free shipping orders. Return shipping is also your responsibility.

Some things just can’t be taken back once opened or used:

• Headphones, in-ear monitors, and microphones (things that touch the body – eeew)
• Any Software or individual license-based products (Resolume, etc.)
• Control vinyl, fluids, cables, needles, cartridges, replacement faders
• Custom cases or special orders
• B-Stock, Open Box, Final Sale, or some Closeout items

If you're unsure, ask us before you open it — we'll give you the straight answer.

• Request an RMA by emailing [email protected], or start a return from your order/account on agiprodj.com
• Carefully double-box your item — no returns accepted without outer packaging
• Make sure everything it came with is included
• Write your RMA number on the outside of the shipping box – PLEASE do not write on the branded or retail box!

We recommend using trackable, insured shipping. We’re not responsible for items lost or damaged in transit.

If you ordered internationally or used a freight forwarder:

• You’ll be responsible for all shipping costs, duties, VAT, and taxes
• We’re unable to reimburse any shipping fees for returns or exchanges outside the U.S.